Services
​Why should I schedule a consultation?
A consultation helps with identifying service needs and to determine if a family and the provider are a good fit.
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Why do I need to enter my credit/debit card information to schedule a free consultation?
There is a $25 service fee charged for those who schedule a consultation and fail to attend.
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Are crisis services offered?
A family experiencing an emergency/crisis should contact 911 immediately. Due to the therapist's schedule, the therapist may be unable to provide assistance during a crisis. During the intake evaluation, the therapist will discuss what to do if there is an emergency or crisis.
Where do workshops take place?
Workshops take place virtually or can be scheduled at a brick-and-mortor location. Please use the contact page with further questions.
Payment
Do you take insurance?
No. Insurance companies often require the sharing of confidential information as well as restrict services by determining how many sessions can be provided and what therapy modalities can be utilized. This hinders the therapeutic process.
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I'm not sure I can afford the self-pay rate. What are my payment options?
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Health Savings Accounts/Flexible Spending Accounts – Such accounts can be utilized to pay for mental health services such as Family Therapy. You can use your HSA/FSA card to pay for services or choose to be reimbursed monthly.
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Out of network benefits – If your health insurance company offers out of network benefits, you may be eligible for submitting a monthly invoice for reimbursement to your insurance carrier. Contact your insurance company to confirm.
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Sliding scale fees – Rates are determined by annual household income and federal poverty guidelines. Income must be verified prior to scheduling first session. Please request an application if interested in this option.
How do I submit payment?​
Payments for services are required at time of service. Payments can be processed electronically with a debit/credit card through your client portal or in person with your provider. Payments for parent workshops are required upon registering for the event. These payments are processed electronically when you register.
Who Can Benefit
We’re experiencing increased stress due to circumstances, but we’re not sure we need therapy. What else do you offer?
A local parent support group is facilitated free of charge. Parent workshops are also offered. You can find more information on the Services page.
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We have an active case with the Department of Child Services. Can you help us?
Pinwheel Alliance LLC and the provider do not have legal roles or any authority to alter or reduce your DCS case. Parent support groups can help alleviate distress, and workshops could be a benefit.
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Will you share my information with DCS?
Pinwheel Alliance LLC adheres to all HIPAA laws. You have a right to privacy and confidentiality. No information can be shared without your written permission. However, if you are being referred for services by DCS, you may be required to sign a Release of Information.
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Do we have to have a DCS case to begin services?
No. We work with all families experiencing hardship who choose to utilize our services.
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Who can attend a support group? Who can attend a workshop?
Anyone raising a child can attend a support group. Workshops are available for any adult in a caregiving role.
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Contact
What's the best way to contact Pinwheel Alliance LLC or my provider?
Pinwheel Alliance LLC can be contacted by phone, email, or through the Contact form available on the website. Once starting with your therapist, your therapist should be contacted directly by phone or through your client portal.